Sof’Solutions is dedicated to complete customer satisfaction. If you are not satisfied with our product follow the instructions below:
To Qualify for a Refund:
Purchased Sof’Solutions product must be returned in the same condition as when it arrived to you. Your request for this refund must be placed within 30 days of the original delivery date of your order. Simply return the product to us in original condition and we will issue a full refund.
The product cannot be returned if it has been installed, removed and then returned. Your order must be in its original packaging and be in the same “as new” and re-sellable condition as it was when it arrived at your home or job site.
Contact the shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping costs.
After we have received your product, we will complete a quality inspection. Refunds are issued 3-7 business days after the product has been received by the warehouse in good, resalable condition.
**This policy does not apply to all custom made, made to order or special-order products, including clearance products, overstock, discontinued items. The inherent characteristics of flooring allow for some expansion and contraction, and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations.**
With that said, we are always committed to your complete satisfaction. Please contact us at 800-523-8690 or Email, to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.
Cancellation or Exchange Options
We make it our goal at Sof’Solutions to provide the easiest shopping experience and the highest quality products. We will do everything we can to help you make any changes to your order. To provide you the best shopping experience we ship many of our floor products ship the same or next business day, which means if your order is in production, started the shipping process or has shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be done via phone, please call us at 800-523-8690.